Shipping & Delivery Policy

Last Updated: February 2026

Thank you for shopping at Cape Water Tech. We are based in Cape Town, South Africa, and are committed to delivering your order in the fastest and safest way possible.

1. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your parcel, as well as the delivery destination. The exact cost will be displayed at checkout before you complete your purchase.

As a guideline:

Destination	Estimated Cost Range (Small Parcel)
Major Metro Areas (Johannesburg, Durban, Cape Town)	From R80 - R120
Regional Towns	From R100 - R180
Remote/Rural Areas	Surcharges may apply (calculated at checkout)

Note: Oversized items may incur additional volumetric weight charges.

2. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays). You will receive a notification once your order has been dispatched.

3. Estimated Delivery Times

Once your order has been handed over to The Courier Guy, delivery times are estimated as follows based on your location within South Africa:

Delivery Zone	Estimated Transit Time
Western Cape (incl. Cape Town Metro)	1 - 2 business days
Gauteng (Johannesburg / Pretoria)	2 - 3 business days
KwaZulu-Natal (Durban)	2 - 4 business days
Eastern Cape (Gqeberha / East London)	3 - 5 business days
Remaining Provinces (Northern Cape, Free State, Mpumalanga, Limpopo, North West)	3 - 5 business days
Outlying / Rural Areas	Up to 5 - 7 business days

*Business days exclude Saturdays, Sundays, and South African public holidays.

4. Delivery Process & Tracking

• Tracking Number: As soon as your parcel is collected by The Courier Guy, we will email you a tracking number and a link to follow its journey.
• Delivery Attempts: The Courier Guy typically makes one delivery attempt. If you are not available, they may leave a "sorry we missed you" slip with instructions for re-delivery or collection at a nearby depot.
• Security: Please ensure the delivery address is correct and that someone is available to accept the parcel during business hours (08:00 - 17:00). The courier does not require a signature for every delivery due to COVID-19 protocols, but they will attempt to make contact.

5. Shipping Restrictions

At this time, we ship only within South Africa. We do not offer international shipping.

We cannot deliver to P.O. Boxes; a physical street address is required for The Courier Guy to complete the delivery.

6. Delayed or Lost Orders

While The Courier Guy has an excellent track record, occasionally unforeseen circumstances (like extreme weather or high volume during peak seasons) may cause delays.

• If your order is delayed by more than 3 business days past the estimated delivery window, please contact us at onlineshop@capewatertech.capetown with your order number.
• We will open a query with The Courier Guy immediately to locate your parcel.

7. Contact Us

If you have any questions regarding your shipment, please reach out to our team:

📧 Email: onlineshop@capewatertech.capetown
📞 Phone: +27217890357
🏢 Store Address:5 Willoughby Drive, Chapmans Peak, Cape Town, South Africa, 7979.